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Customer Service Team Lead

1 month ago

Overland Park, Kansas, United States Floor & Decor Full time
Customer Service Team Lead

At Floor & Decor, we're looking for a skilled Customer Service Team Lead to join our team. As a key member of our store team, you'll be responsible for managing a dynamic team of customer service associates, ensuring seamless customer experiences, and driving sales growth.

Key Responsibilities:
  • Manage and develop a high-performing team of customer service associates
  • Supervise cashiering, returns, cash office functions, and inventory management processes
  • Provide exceptional customer service and resolve customer complaints in a timely and professional manner
  • Collaborate with the store management team to achieve sales goals and improve store performance
Requirements:
  • Proven experience in customer service or retail management
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required