Technical Support Specialist
2 weeks ago
We are seeking a dedicated Technical Support Specialist to join our team at Intrepid IT LLC. This role is essential in ensuring our clients receive top-notch assistance with their IT needs.
KEY RESPONSIBILITIES:
- Oversee and address requests submitted through the IT Helpdesk ticketing platform.
- Provide on-site technical support as necessary.
- Manage projects from inception to completion, including server enhancements.
- Respond to incidents reported via various communication channels.
- Document and update tickets with troubleshooting actions taken during resolution efforts.
- Image and deploy hardware as requested by users.
- Provision and adjust user accounts within Active Directory, Azure, and O365.
- Utilize analytical skills and available resources to resolve technical inquiries.
- Ensure clear and effective communication with clients.
- Troubleshoot issues related to operating systems, applications, hardware, printing, user configurations, and networking.
- Assist in the installation and configuration of Outlook on mobile devices.
- Manage onboarding and offboarding processes concerning technology.
- Identify recurring issues and suggest preventative measures or self-help solutions.
- Deliver exceptional customer service to all clients.
QUALIFICATIONS:
- Minimum of 2 years of relevant experience.
- Strong customer service orientation and excellent communication skills.
- Ability to travel as needed for client support.
- Proficient in Windows operating systems (7/8/10/11).
- Experienced with Office 2016, Office 365, and Microsoft Teams.
- Familiarity with Two-Factor Authentication via Azure AD.
- Knowledge of Active Directory, DNS, DHCP, Group Policy, and Print Servers.
- Basic understanding of TCP/IP and troubleshooting techniques.
- Competent in desktop and laptop hardware maintenance, including RAM installation and hard drive replacement.
- Experience with printer setup and troubleshooting.
Intrepid IT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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