Clinical Support Specialist
7 days ago
Classification: Non-Exempt
Department: Clinical
Reports To: Clinical Manager
Hours: 8 hours per day; 40 hours per week
Overview:
The Clinical Support Specialist plays a vital role in delivering patient care and collaborating with the healthcare team to facilitate efficient clinic operations.
Key Responsibilities:
- Promptly addressing patient concerns
- Proposing enhancements to workflow
- Upholding patient confidentiality
- Completing designated projects
Specific Responsibilities:
- Providing exceptional customer service
- Assisting with patient care and medical procedures
- Managing pre-certification tasks
- Coordinating patient appointments
- Following up with patients post-surgery
- Executing various administrative duties
- Ordering medical supplies and managing inventory
- Communicating with patients regarding durable medical equipment (DME)
Required Competencies:
- Attention to detail
- Commitment to patient care
- Proactive approach
- Strong communication abilities
- Ability to perform under pressure
- Team-oriented mindset
- Compliance with company policies
Physical Requirements:
- Ability to stand, walk, bend, and lift
- Capability to lift heavy items
Travel Requirements:
- Willingness to travel to various locations as necessary
Education and Experience Requirements:
- Certification as CCMA, RMA, or CMA
- Experience in a healthcare setting
Work Authorization:
- Must possess legal authorization to work in the United States
Equal Employment Opportunity:
- Orthopedic Associates is an equal opportunity employer.
Additional Responsibilities:
- This job description may be updated to align with business needs.
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