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Customer Service Specialist
2 months ago
As a pivotal member of our Truck Care team, the Customer Service Specialist plays a crucial role in driving sales and enhancing customer satisfaction. This position requires a blend of technical knowledge and managerial skills to effectively oversee service operations and work towards advancing to a leadership role within the organization.
Key Responsibilities:
- Ensure a safe and organized work environment.
- Welcome customers, assess their vehicle service requirements, and accurately document their concerns.
- Provide comprehensive estimates for repairs, promote sales initiatives, and secure necessary approvals.
- Keep customers informed about the status of their vehicles and offer clear explanations of completed services.
- Address customer inquiries and resolve any issues that may arise.
Qualifications:
Education:
High School Diploma or equivalent is preferred.
Experience:
A minimum of 6 months in a customer service or sales role is preferred.
Requirements:
Must possess a valid driver's license with a clean driving record and successfully pass drug screening and medical evaluations as required.
Skills and Abilities:
- Exceptional communication and interpersonal skills with a strong focus on customer satisfaction.
- Excellent organizational and multitasking capabilities with a keen attention to detail.
- Ability to work effectively within a team environment.
Physical Requirements:
Regular communication and active engagement are required, including standing, walking, bending, kneeling, and lifting/moving items over 75 pounds. Specific vision abilities are necessary for this role.
Work Environment:
This position involves exposure to various outdoor elements, including fumes, noise, and mechanical parts.
Equal Employment Opportunity:
Love's Travel Stops Inc. and its affiliates are committed to providing equal employment opportunities, adhering to all applicable laws regarding nondiscrimination based on race, color, religion, gender, age, national origin, disability, or genetics. This policy is applicable to all employment aspects.
