Client Support Specialist

3 days ago


Bainbridge, United States Prioxtel Virtual Solutions Full time
About the Role

We are seeking a highly skilled and motivated Client Support Specialist to join our team at Prioxtel Virtual Solutions. As a key member of our support team, you will play a crucial role in delivering exceptional customer service to our clients.

Key Responsibilities
  • Customer Service
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
    • Provide accurate and helpful information to customers via phone, email, or other communication channels.
    • Escalate complex issues to senior team members or management as needed.
  • Communication
    • Develop and maintain effective communication with customers, colleagues, and management.
    • Collaborate with team members to ensure seamless service delivery and meet performance metrics.
  • Documentation
    • Accurately document all customer interactions and maintain detailed records.
  • Adaptability
    • Be flexible and adaptable in a fast-paced environment, with the ability to multitask and prioritize effectively.
Requirements
  • Experience
    • Minimum of 1 year of experience in a call center environment or 6 months of experience in a virtual call center setting.
  • Skills
    • Excellent verbal communication skills and a clear professional phone manner.
    • Ability to multitask and prioritize effectively in a fast-paced environment.
    • Strong problemsolving skills and the ability to think quickly on your feet.
    • Proficiency in using call center software and technology.
    • Strong attention to detail and accuracy in data entry.
    • Ability to adapt to different client needs and industries.
  • Availability
    • Reliable internet connection and a quiet workspace conducive to taking calls.
    • Flexibility to work various shifts as needed, including evenings and weekends.
Benefits
  • Flexible Scheduling
    • Set your own schedule to balance work and personal life.
  • Competitive Pay
    • Pay rate from $12-$15 an hour based on performance.
  • Opportunities for Growth
    • Develop your skills and advance your career in a dynamic and supportive environment.


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