Clinical Patient Services Representative

1 week ago

Georgetown, United States Tidelands Health Full time
Job Title: Clinical Patient Services Representative

Job Summary:

The Clinical Patient Services Representative will provide administrative support to the clinical team, ensuring timely and efficient communication with patients. This role requires strong communication skills, excellent customer service, and the ability to maintain accurate documentation.

Key Responsibilities:

  • First call resolution: Handle incoming calls to provide patient first call resolution and meet their requests.
  • Escalate urgent patient needs: Notify the care team in a timely manner when necessary, following established protocols.
  • Facilitate telehealth services: Coordinate appointments and language services with Telemedicine.
  • Assist with patient portal enrollment: Facilitate portal enrollment and assist with resetting passwords, coordinating technical issues with the IT support team when needed.
  • Medical Records Management: Facilitate medical records requests by coordinating with the medical records department, ensuring HIPAA compliance.

Qualifications:

  • Education:
  • Must meet one of the following:
    • Certified Medical Assistant (CMA) or current medical assistant with a minimum of two years recent experience AND will achieve certification within 6 months of hire OR;
    • Licensed Practical Nurse (LPN) and a minimum of two years healthcare experience.
  • Experience:
  • Demonstrated experience with strong interpersonal communication skills, required.
  • Prior experience with interpreting and following detailed policies and workflows, required.
  • Competency with Microsoft Office applications required.
  • Prior experience with Electronic Medical Record in a physician office environment, required.
  • Prior experience scheduling patients, preferred.
  • Minimum of two (2) years in a physician office setting, preferred.

Skills:

  • Excellent customer service skills, required.
  • Medical Terminology knowledge required.
  • Ability to follow established guidelines and workflows.
  • Problem-solving skills and ability to prioritize needs.
  • Demonstrated ability to handle multiple projects and tasks efficiently (time management), required.
  • Ability to work independently and with a team.
  • Computer proficiency.
  • Excellent communication skills.

Physical Requirements:

Light Physical Agility Test (PAT) Rating

While performing the duties of this job, the employee is frequently required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.

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