Patient Service Representative

1 month ago


Georgetown, United States Mitchell Martin Inc. Full time

Patient Service Representative

Contract to hire: Most likely to convert to full-time

Location: Georgetown, DE - onsite


Job Summary: Supports medical office operations by handling clerical and reception duties, allowing medical staff to focus on patient care.


Essential Responsibilities:

  • Manage patient data in EMR, including personal, insurance, and medical history.
  • Operate office equipment (computers, fax, copiers).
  • Answer calls, greet patients, schedule appointments or referrals.
  • Prepare referral, lab, and x-ray documents.
  • Maintain a calm reception area and assist with patient concerns or emergencies.
  • Collaborate with nurses and physicians on patient communication.
  • Update patient records and collect payments/copays.
  • Open and close the reception area, ensuring cleanliness.
  • Adhere to policies and maintain patient confidentiality.


Education and Experience:

  • High school diploma or GED required.
  • Two years of medical clerical experience or completion of a medical secretarial program.
  • Proficiency in Microsoft Word, Excel, and Outlook; EMR experience preferred.



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