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Assistant Manager

2 months ago

Richmond, Virginia, United States Chico's Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager to join our retail team at Chico's. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Sales and Revenue Growth
    • Analyze sales reports and key performance indicators (KPIs) to determine business needs and execute in-store business and sales strategies.
    • Establish and communicate clear expectations, holding the store team and yourself accountable for achieving brand, performance, and behavior standards.
  • Team Development and Engagement
    • Develop a high-performance culture, motivating sales team to meet assigned sales and productivity goals.
    • Train and coach team members to ensure they are fluent in all aspects of product knowledge and provide excellent customer service.
  • Customer Experience
    • Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omnichannel experience.
    • Ensure prompt resolution of customer concerns and maintain a fast and efficient register experience.
  • Operational Excellence
    • Perform and oversee basic operational activities, including scheduling, target shrink audits, physical inventory, opening and closing duties, and merchandise flow processes.
    • Ensure compliance with all applicable laws, loss prevention policies, operating procedures, and controls.
  • Leadership and Development
    • Assist in recruiting, hiring, and developing a high-performing team.
    • Support, implement, and provide follow-up for all training programs, seminars, and other development initiatives.
Requirements
  • High school diploma or equivalent
  • 2+ years of retail management experience preferred
  • Excellent communication, verbal, and written skills
  • Able to learn or adapt to technology provided by the company
  • Proven excellent customer service skills with statistical track record in all areas of sales and leadership
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Strong leadership qualities, training, and team-building skills
  • Knowledge of administrative aspects of store operations
  • Able to communicate with customers and staff
Physical Requirements
  • Constant walking/standing (percentage of 8-hour shift)
  • Occasional lifting up to 50 lbs. (percentage of 8-hour shift)
  • Frequent climbing (percentage of 8-hour shift)