Client Experience Ambassador

1 week ago


Lancaster, Pennsylvania, United States Community Services Group, Inc. Full time
Job Title: Client Experience Ambassador 1

Community Services Group, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Client Experience Ambassador 1. In this role, you will be responsible for providing exceptional customer service to our clients, external customers, and internal program partners.

Key Responsibilities:
  • Promote excellence by delivering outstanding customer service to both internal and external customers.
  • Protect client confidentiality and maintain the highest level of professionalism.
  • Manage client day of service administrative experience from initial contact through service delivery.
  • Collaborate with internal programs to ensure a cohesive and consistent experience for clients.
  • Identify and solve claim payment issues by communicating with clients, payers, and program partners.
  • Adjust schedules to provide coverage for duties required to support programs.
  • Exhibit good judgment and proactively anticipate obstacles or potential issues.
  • Provide support to individuals that is interactive and not simply transactional.
Accountability:
  • Deliver high client satisfaction and high employee engagement.
  • Increase client and employee attendance rate.
  • Reduce licensing citations for missing information or documentation.
  • Increase payments and reduce re-billings.
Qualifications:

This position requires one of the following combinations of education and experience:

  • Associate's Degree or 2 years of advanced training and 1-year experience in an office environment or an equivalent combination of education and experience.
  • Experience in healthcare or customer service relationship position preferred.

Additional requirements include:

  • Valid driver's license, good driving record, and access to a reliable vehicle to attend trainings, meetings.
Perks & Benefits:
  • Medical, Dental, Prescription, & Vision Insurance available for employees, spouses, domestic partners, & children who qualify.
  • Generous Paid Time Off & Other Paid Leave.
  • Extensive Paid Training.
  • Career Development Opportunities.
  • Family Medical and Parental Leave.
  • Flexible spending accounts for medical & dependent care.
  • Traditional or Roth 401K Plans with up to 4% employer match.
  • Employee Assistance Program (EAP).
  • Life Insurance.
  • Wellness Reimbursement.
  • Tuition Assistance.
  • Mentor/Mentee Opportunities.

Community Services Group, Inc. is proud to be an Equal Opportunity Employer supporting Workforce Diversity.


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