Client Relations Specialist

2 weeks ago

Great Falls, Montana, United States Patterson Company LLC Full time

Patterson Company LLC is not just a workplace; it is a partner that genuinely cares about your professional journey.

This opportunity encompasses all the essential details regarding the role and the expectations from potential candidates.

Our organization is distinguished by the talented individuals who embrace a culture focused on people, continuous improvement, and results. Here, professional development flourishes in a motivating atmosphere. We appreciate the diverse skills and experiences our team members contribute to Patterson, believing that they enhance our strength and success.

Join Patterson Company LLC as a Client Relations Specialist

In the role of Client Relations Specialist, you will be tasked with supporting primarily cattle, equine, and swine production clients, as well as sales representatives, ensuring order processing is handled with professionalism and efficiency.

This position requires in-person attendance during standard business hours.

Customer Engagement:

  • Foster robust working relationships across various business functions, as well as with clients and manufacturing partners.
  • Deliver exceptional customer service and sales assistance; promptly address customer inquiries, provide answers, and resolve issues.
  • Relay any relevant information received from clients to the appropriate sales representative or management.
  • Ascertain customer needs and expectations to recommend tailored products and solutions.
  • The Client Relations Specialist may undertake additional responsibilities as assigned.
  • May also conduct outbound calls to existing clients to identify and propose additional products, enhancing sales and services.

Administrative Responsibilities:

  • Accurately process and verify customer transactions within the order entry system, including orders, quotes, and returns.
  • Maintain precise records of customers and territories, as well as document all client interactions.
  • Generate necessary reports.
  • Monitor scheduled shipment timelines to ensure prompt delivery.
  • Ensure compliance with regulatory guidelines in accordance with company, state, and federal policies.
  • Understand and adhere to Accounts Receivables policies and practices.
  • Confirm pricing and terms in line with standard procedures and customer profitability profiles.
  • Manage multiple tasks and operate within various computer systems and communication platforms simultaneously.
  • Stay informed about company products, policies, and procedures.

Required Qualifications:

  • High School Diploma or equivalent.
  • Proven experience in customer service and strong organizational abilities.
  • Exceptional attention to detail and accuracy.
  • Effective verbal, written, and interpersonal communication skills.
  • General proficiency in computer applications, including MS Office.

Preferred Qualifications:

  • Associate's Degree in a veterinary-related field or a comparable combination of education and experience.
  • Background in agriculture with experience in production animal husbandry is advantageous.
  • Familiarity with SAP or similar ERP systems.

What We Offer:

Patterson Company LLC provides competitive benefits, unique incentive programs, and rewards for eligible employees:

  • Comprehensive Medical, Dental, and Vision benefits along with an integrated Wellness Program.
  • 401(k) Match Retirement Savings Plan.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO).
  • Holiday Pay & Floating Holidays.
  • Volunteer Time Off (VTO).
  • Educational Assistance Program (Tuition Reimbursement).
  • Fully Paid Parental and Adoption Leave.
  • LifeWorks (Employee Assistance Program).
  • Patterson Perks Program.

EEO Statement:

Patterson Company LLC promotes a culture that values and celebrates diversity and inclusivity. We believe that the unique experiences and differences of our employees strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

We are Patterson Company LLC. We welcome you.

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