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Client Relations Specialist

2 months ago

Great Falls, Montana, United States Patterson Full time
About Patterson:
Patterson is not merely a workplace; it is a partner dedicated to your professional growth.

Our company is distinguished by the talented individuals who embody a culture focused on people, continuous improvement, and results.

We foster an environment rich in opportunities for professional development.

We appreciate the diverse talents and experiences our team members contribute to Patterson, believing that this diversity strengthens our organization.

Role Overview:
As a Client Relations Specialist at Patterson, you will play a vital role in supporting primarily cattle, equine, and swine production clients, as well as sales representatives, with order processing executed with professionalism and efficiency.

This position requires in-person engagement during standard business hours.


Customer Engagement:
Build and maintain strong working relationships across various business functions, as well as with clients and manufacturing partners.

Deliver exceptional customer service and sales support; promptly address client inquiries, resolve issues, and provide solutions.

Relay any relevant information from clients to the appropriate sales representatives or management.
Identify client needs and expectations to recommend tailored products and solutions.
The Client Relations Specialist may undertake additional responsibilities as assigned.

Outbound communication with existing clients may also be required to identify and propose additional products and services.


Administrative Responsibilities:
Ensure accurate processing of customer transactions within the order entry system, including orders, quotes, and returns.
Maintain precise records of customer interactions and territory details.
Generate reports as needed.
Monitor scheduled shipment dates to guarantee timely delivery.
Adhere to regulatory guidelines in compliance with company, state, and federal policies.
Understand and follow Accounts Receivables policies and practices.
Verify pricing and terms according to established procedures and customer profitability profiles.
Effectively multitask across various computer systems and communication platforms.
Stay informed about company products, policies, and procedures.

Qualifications:
Required:
- High School Diploma or equivalent
- Proven customer service and organizational abilities
- Strong attention to detail and accuracy
- Effective verbal, written, and interpersonal communication skills
- General proficiency in computer applications, including MS Office

Preferred:
- Associate's Degree in a veterinary-related field or equivalent experience
- Background in agriculture with experience in production animal husbandry is advantageous
- Familiarity with SAP or similar ERP systems

Benefits:
Patterson offers competitive benefits and unique incentive programs for eligible employees, including:
- Comprehensive Medical, Dental, and Vision coverage with an integrated Wellness Program
- 401(k) Retirement Savings Plan with matching
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO) and Holiday Pay
- Volunteer Time Off (VTO)
- Educational Assistance Program (Tuition Reimbursement)
- Paid Parental and Adoption Leave
- Employee Assistance Program (LifeWorks)
- Patterson Perks Program

Diversity and Inclusion:
Patterson is committed to fostering a culture that embraces diversity and inclusivity. We believe that the unique experiences and differences of our employees are what empower us and drive our success.

We welcome all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

We are Patterson. We welcome you.