Client Services Supervisor
2 weeks ago
We are seeking a highly skilled Client Services Supervisor to join our team in Los Angeles, CA. This role provides front-line, top-notch service and support for clients at music/sports venue box offices across the country.
Key Responsibilities- Assist with event and promotion configuration for full-service clients.
- Facilitate the sharing of best practices, offering advice on event and promotion configuration.
- Develop relationships and a deep understanding of each venue and its unique challenges.
- Act as an expert on all products/services, remaining current with all new releases.
- Respond to support and services requests from client/venue.
- Troubleshoot and resolve or escalate technical support issues.
- Track and report all client interactions to ensure consistent, high-quality service.
- Assist in monitoring incoming support requests and assign associated tasks to members of the staff and provide assistance to Junior Client Services staff.
- High School Diploma or its equivalency (BA/BS Degree Preferred)
- 4-6 years Working in live event ticketing and event programming experience
- Problem-solving and decision-making skills in a high-pressure environment.
- Ability to balance day-to-day and multitask across multiple clients.
- Committed to collaboration and teamwork.
- Proficiency with Microsoft Office including Word, Excel, and Outlook.
- Ability to lead, mentor, and coach a team.
- Extraordinary People - we're not kidding
- Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Opportunities for learning and leveling up through training and education reimbursement.
AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia, and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Arena, Coachella, Stagecoach, The O2, and B.League (Japan). Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide.
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