Servicing Supervisor

2 months ago


Los Angeles, California, United States Westlake Services Full time
Job Summary

We are seeking a highly skilled Servicing Supervisor to join our team at Westlake Services. As a key member of our collection team, you will be responsible for supervising, coaching, and mentoring staff to achieve exceptional collection results.

Key Responsibilities
  • Supervise and coach staff to ensure accurate and compliant collection calls.
  • Monitor collection calls for accuracy, FDCPA compliance, and successful collection outcomes.
  • Apply and enforce company and department policies in conjunction with department managers.
  • Produce collection and production reports for supervisor and management review.
  • Successfully train and develop subordinates to improve their skills and performance.
  • Responsible for the professional advancement and improvement of team members.
  • Handle escalated customer and subordinate complaints in a professional and timely manner.
  • Monitor and service 90-day and FPD buckets as needed.
  • Directly assist department managers in resolving customer and debtor concerns.
  • Perform miscellaneous duties as assigned.
Requirements
  • High school diploma or equivalent required.
  • Minimum of 5 years of work experience in the subprime collection industry.
  • Minimum of 2 years of subprime auto collections experience (title loan preferred).
  • Knowledge of collection, repossession, and hard skip tracing.
  • Able to work any and all hours, including weekends and evenings.
  • Ability to value collateral using Manheim/KBB.
  • Extensive knowledge of collection, repossession, and skip tracing.
  • Expert in negotiations.
Benefits
  • Medical, dental, and vision benefits.
  • Life insurance and long-term disability plans.
  • Flexible spending account.
  • 401(k) matching.
  • Employee stock ownership program.
  • Wellness programs.
  • Metro Tap Card and Metro-link reimbursement (for Los Angeles, CA employees only).
  • Career path opportunities.
  • Discounts on parks, museums, movie tickets, and attractions.
  • Annual flu shot.
  • Paid vacation days.
  • Paid sick days.
  • Paid holidays.
  • HGym (available in our Los Angeles, CA and Dallas, TX office).
  • Rental car discounts, Dell member purchase program.
  • UKG Wallet.


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