Servicing Supervisor
2 months ago
We are seeking a highly skilled Servicing Supervisor to join our team at Westlake Services. As a key member of our collection team, you will be responsible for supervising, coaching, and mentoring staff to achieve exceptional collection results.
Key Responsibilities- Supervise and coach staff to ensure accurate and compliant collection calls.
- Monitor collection calls for accuracy, FDCPA compliance, and successful collection outcomes.
- Apply and enforce company and department policies in conjunction with department managers.
- Produce collection and production reports for supervisor and management review.
- Successfully train and develop subordinates to improve their skills and performance.
- Responsible for the professional advancement and improvement of team members.
- Handle escalated customer and subordinate complaints in a professional and timely manner.
- Monitor and service 90-day and FPD buckets as needed.
- Directly assist department managers in resolving customer and debtor concerns.
- Perform miscellaneous duties as assigned.
- High school diploma or equivalent required.
- Minimum of 5 years of work experience in the subprime collection industry.
- Minimum of 2 years of subprime auto collections experience (title loan preferred).
- Knowledge of collection, repossession, and hard skip tracing.
- Able to work any and all hours, including weekends and evenings.
- Ability to value collateral using Manheim/KBB.
- Extensive knowledge of collection, repossession, and skip tracing.
- Expert in negotiations.
- Medical, dental, and vision benefits.
- Life insurance and long-term disability plans.
- Flexible spending account.
- 401(k) matching.
- Employee stock ownership program.
- Wellness programs.
- Metro Tap Card and Metro-link reimbursement (for Los Angeles, CA employees only).
- Career path opportunities.
- Discounts on parks, museums, movie tickets, and attractions.
- Annual flu shot.
- Paid vacation days.
- Paid sick days.
- Paid holidays.
- HGym (available in our Los Angeles, CA and Dallas, TX office).
- Rental car discounts, Dell member purchase program.
- UKG Wallet.
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