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Dental Office Assistant

2 months ago

Poughkeepsie, New York, United States Poughkeepsie Dental Full time
About Poughkeepsie Dental

Poughkeepsie Dental is a thriving dental practice seeking a highly skilled and motivated Dental Receptionist to join our team. As a Dental Receptionist, you will be the first point of contact for patients, providing exceptional customer service and ensuring a positive experience for all who visit our office.

Responsibilities
  • Greet and welcome patients, creating a warm and inviting atmosphere
  • Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records, ensuring accurate and up-to-date information
  • Schedule and confirm appointments for multiple providers, ensuring seamless communication and coordination
  • File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
  • Post insurance and patient payments, processing accounts receivables in a timely and efficient manner
  • Review treatment plan fees and payment options with patients, providing clear and concise information
  • Partner with providers and team members to implement Heartland Dental systems, optimizing office potential and delivering exceptional patient care
What You'll Gain
  • Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
  • Front-loaded education and training, providing opportunities for growth and development
  • Access to on-demand Daily Pay, ensuring financial stability and security
  • A supportive team atmosphere, fostering collaboration and community
Qualifications
  • Minimum 1+ years of experience in a fast-paced and customer-centric environment
  • Excellent communication and organizational skills, with the ability to multitask and prioritize tasks
  • Experience with insurance billing and accounts receivable, with a strong understanding of dental software and systems
Physical Requirements
  • Ability to perform essential duties satisfactorily, with or without reasonable accommodation
  • Prolonged periods of sitting at a desk and working on a computer, with occasional lifting of up to 15 pounds
  • Availability to attend virtual training sessions (or in-person) periodically throughout the year