![UnitedHealth Group](https://contents.bebee.com/companies/us/unitedhealth-group/avatar-PxH1a.png)
Customer Service Representative
4 days ago
Are you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues and providing top-notch support? We're seeking a skilled Customer Service Representative to join our team at UnitedHealth Group.
Key Responsibilities:
- Answer inbound phone calls from customers and provide personalized support
- Research and resolve complex issues across multiple databases
- Collaborate with support resources to resolve escalated issues
- Document customer interactions and update records as needed
Requirements:
- High School Diploma or equivalent
- 6+ months of customer service experience using phones and computers
- Proficiency in Microsoft Excel and Windows PC applications
- Ability to work in a fast-paced environment and adapt to changing priorities
Preferred Qualifications:
- Prior healthcare experience, especially with the senior population
- Bilingual fluency in English and another language
- Experience in sales and customer-facing roles
What We Offer:
- A comprehensive benefits package, including medical, dental, and vision coverage
- Incentive and recognition programs to reward your hard work and dedication
- Opportunities for professional growth and development
Why Choose UnitedHealth Group?
We're a leading healthcare company dedicated to improving the lives of our customers and employees. Our mission is to help people live healthier lives and make the healthcare system work better for everyone. We're committed to diversity, equity, and inclusion, and we strive to create a workplace that's welcoming and inclusive for all.
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