Operations Supervisor

4 weeks ago


Laguna Beach, California, United States CVS Health Full time
Job Summary

An Operations Supervisor at CVS Health is a key leader who supports the store management team in planning and driving store execution and performance. This role is responsible for building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

Key Responsibilities
  • Work effectively with store management and store crews to ensure smooth store operations.
  • Supervise the store's crew through assigning, directing, and following up on all activities.
  • Effectively communicate information to and from store management and crews.
  • Assist customers with their questions, problems, and complaints.
  • Promote CVS customer service culture by greeting, offering help, and thanking customers.
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
  • Provide colleagues with personalized customer service feedback and coaching.
  • Maintain customer/patient confidentiality.
Requirements
  • Deductive reasoning ability, analytical skills, and computer skills.
  • Advanced communication skills, supervision, and influencing skills.
  • Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications
  • Experience as a retail supervisor.
  • Education: High School diploma or equivalent preferred but not required.
Benefits

CVS Health offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

For more detailed information on available benefits, please visit Benefits | CVS Health.


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