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Guest Services Representative
2 months ago
The Guest Services Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Key Responsibilities- Provide attentive, courteous, and efficient service to all guests
- Maximize room revenue and occupancy
- Respond to guest inquiries and resolve issues in a timely manner
- Process guest check-ins and check-outs
- Manage front desk operations, including handling cash and credit transactions
- Maintain a clean and organized work area
- Collaborate with other hotel staff to ensure seamless guest experiences
- High school diploma or equivalent required
- College coursework in a related field helpful
- Experience in a hotel or related field preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Physical ability to stand for long periods and lift up to 20 pounds
The Guest Services Representative will work in a hotel environment, interacting with guests and staff on a regular basis. The position requires the ability to work in a fast-paced environment and to multitask effectively.
About Wyndham Hotels & ResortsWyndham Hotels & Resorts is a leading hotel franchisor and management company, operating over 9,000 hotels in more than 80 countries. We offer a diverse range of hotel experiences and a robust portfolio of brands, including AmericInn, Baymont, Days Inn, and more.