Customer Service Representative

2 weeks ago


Redding, California, United States Blue Shield of California Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Blue Shield of California. In this role, you will be responsible for providing exceptional service to our members and supporting the day-to-day operations of our partnership with Hawaii Medical Services Association (HMSA).

Key Responsibilities
  • Resolve incoming calls concerning member policy information, including eligibility, benefits, pharmacy, and claim inquiries.
  • Correspond with internal business partners to ensure compliance with member policy updates.
  • Regularly maintain routine inventory to meet/exceed performance objectives.
  • Consistently perform established performance metrics, including voice of the customer survey results, quality, and production.
Requirements
  • Basic job knowledge of Microsoft Suite systems and the ability to use applications on a computer proficiently.
  • Requires attending and completing training facilitated in office.

Work Schedule: Monday through Friday, 11am-7:30pm Pacific Standard Time (8am-4:30pm Hawaii Standard Time).



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