Claims Recovery Specialist

4 weeks ago


Charlotte, North Carolina, United States Project Resources Group Full time

Job Title: Claims Recovery Specialist

Job Summary:

We are seeking a skilled Claims Recovery Specialist to join our team at Project Resources Group. As a Claims Recovery Specialist, you will be responsible for resolving and negotiating claims recovery of repair and replacement costs on third-party cable/fiber and utility tort damages across multiple state lines.

Key Responsibilities:

  • Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility tort damages across multiple state lines, via phone, email, and letters.
  • Work directly with liable parties' insurance providers to defend and negotiate claims settlements.
  • Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities.
  • Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc.
  • Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel.
  • Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day.
  • Enter notes and documentation throughout the recovery process into the company's proprietary Claims Database Tool.
  • Use a calendar and diary system to coordinate handling claims to be worked twice weekly.
  • Follow advanced claim handling procedures as detailed by the OPD Claims Manager.
  • Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately.
  • Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals.
  • Maintain a working knowledge of the entire PRG claims recovery process.

Requirements:

  • Proficient in MS Word, Outlook, and Excel.
  • Computer savvy.
  • Exceptional writing and communication skills, with a heavy focus on phone and email.
  • Knowledge of construction, cable industry, and/or utility locate industry is helpful.
  • Knowledge of B2B construction, claims, recovery or insurance claims negotiation and settlement process preferred.
  • 3-5 years of claims, recovery, and/or insurance industry experience is ideal.
  • College experience preferred.
  • Must have high school diploma.
  • Spanish speaking is a plus.

What We Offer:

  • $75,000- $100,000 annually (base pay of $ $23.00/hour plus the potential to earn substantial commissions up to $4,000 - $9,000 monthly based on performance).
  • Additional monthly team bonus opportunities.
  • Dedicated new-hire training to maximize early success.

Benefits:

  • Robust benefits plan, including health, dental, and vision insurance.
  • Company-paid Short-term Disability coverage after one year of service.
  • 401(k) Plan eligibility immediately with a company match after one year of service.
  • Voluntary Supplemental Life Insurance option.
  • Wellness programs.
  • Paid time off, holiday pay, and a floating holiday to enjoy time with your friends and family.

Equal Opportunity Employer:

Project Resources Group is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.



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