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Supplier Support Coordinator

2 months ago

Charlotte, North Carolina, United States TEKsystems Full time
Explore a Career Opportunity at TEKsystems

Position Overview:

  • Experience in retail customer service is essential
  • Minimum of 2 years of proficiency in Excel (tracking and project management experience)
  • Background in a triage or escalation capacity is preferred

ROLE SCOPE: To improve the experience of our clients, the merchandising team is creating a dedicated point of contact for each vendor to manage all communications and ensure their needs are fulfilled.

The digital merchandising teams that engage with product-selling vendors serve as internal customers, while the shoppers visiting the client's website represent the external customers.

Effect on Customers: This strategy will lead to an increased number of products listed on the website, thereby broadening purchasing options for end users.

Business Objective: The client seeks to enhance vendor customer service to boost promotions and improve customer satisfaction, ultimately increasing product variety and revenue.

This role is well-suited for individuals with 1-2 years of experience looking to enter the digital space. The team is crucial in the early phases of the vendor digital journey, providing valuable insights into internal digital workflows.

Key Non-Technical Skills:

  • Deliver outstanding customer service to suppliers
  • Provide Level 1 triage and troubleshooting support for supplier inquiries regarding item onboarding, maintenance, product content, and online experience
  • Manage a centralized Supplier Support mailbox and/or portal inquiries
  • Collaborate with core Merchants, Online Merchandising, and Enterprise Item Content teams to escalate and resolve supplier issues
  • Handle a single email mailbox to respond to supplier questions (e.g., content status online)
  • Perform basic troubleshooting and direct tasks to the appropriate teams
  • Proficient in Microsoft Office applications