Guest Relations Team Member

7 hours ago


Valencia, California, United States Six Flags Magic Mountain Full time

Job Title: Guest Relations Team Member

Job Summary:

We are seeking a highly skilled and customer-focused Guest Relations Team Member to join our team at Six Flags Magic Mountain. As a Guest Relations Team Member, you will be responsible for providing exceptional guest service, resolving guest complaints, and ensuring a world-class experience for our visitors.

Key Responsibilities:

  • Assist guests with comments and complaints in a professional and friendly manner.
  • Answer phone lines and respond to guest inquiries in a timely and efficient manner.
  • Handle guests' lost and found items and reports.
  • Empower guests to solve problems and ensure the delivery of world-class guest service.
  • Utilize excellent communication skills, a professional demeanor, and above-average writing and verbal skills to resolve guest issues.

Requirements:

  • Must be at least 18 years of age and have a High School Diploma or Equivalent.
  • Previous experience in Guest Relations or Customer Service: 1-3 years of relevant experience in a high-volume or service-oriented environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or equivalent software.
  • Flexibility to work evenings, weekends, and holidays.
  • Experience with customer relationship management systems or similar tools.
  • Ability to manage transactions and operate cash registers.
  • Ability to type at a minimum of 60 words per minute.
  • Proficiency in multiple languages is a plus.

Physical Requirements:

  • Constantly talking, standing, balancing, walking, speaking clearly, hearing/acuity, seeing near and far, using depth perception, and color vision.
  • Frequently working in extreme heat/sun, cold, wetness, and temperature change.
  • All lifts over 51 lbs. require assistance from a co-worker or the use of a mechanical device.
  • Overtime of adults may be required from time to time in order to accommodate the business needs.

What We Offer:

As a Guest Relations Team Member at Six Flags Magic Mountain, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional guest service and ensuring a world-class experience for our visitors. We offer competitive pay, opportunities for advancement, and a fun and supportive work environment.

How to Apply:

If you are a customer-focused and highly skilled individual who is passionate about providing exceptional guest service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system.



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