Client Support Representative
2 weeks ago
M. Roberts Media, LLC is in search of a dedicated Customer Care Specialist to enhance our team. If you possess a friendly demeanor and a passion for assisting others, this position may be a perfect fit for you.
We are looking for a full-time, enthusiastic Customer Service Representative to join our support center. Our ideal candidate is not just an order-taker; we seek individuals who can actively engage with our clients and provide comprehensive assistance regarding their service inquiries.
Key Responsibilities:
- Handle incoming customer calls, addressing delivery concerns, payment inquiries, and scheduling requests.
- Accurately input data into our management software.
- Process and reconcile subscription payments.
- Maintain various activity logs and reports.
- Support District Managers by promptly responding to inquiries and providing necessary follow-up information.
- Review subscriber reports for upcoming expirations and reach out to clients regarding subscription renewals.
- Follow up with new clients to ensure their satisfaction with our services.
- Availability for some weekend and holiday shifts is required.
Your primary objective must be to ensure complete customer satisfaction.
What We Offer:
- Comprehensive benefits package including medical, dental, and vision insurance.
- Paid long-term and short-term disability insurance.
- Life insurance coverage.
- Generous paid time off policy.
- Paid holidays.
Qualifications:
- Ability to learn and understand all facets of circulation software and systems.
- Excellent verbal and written communication skills in English.
- Basic math skills for handling financial transactions and balancing payments.
- Self-motivated with the ability to manage daily tasks and meet deadlines with minimal oversight.
- Consistently meets or exceeds performance expectations.
- High School Diploma required; vocational training preferred.
- A commitment to fostering a positive workplace atmosphere.
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