Customer Experience Specialist

5 days ago


Baltimore, Maryland, United States Holistic Industries Full time
About the Role

Holistic Industries is a leading player in the cannabis industry, and we are seeking a highly motivated Brand Representative to join our team. As a key member of our sales and marketing team, you will play a vital role in promoting our products and delivering exceptional customer experiences.

About the Job:

  • Job Description: We are looking for a talented professional to support the Michigan market in an exciting new brand partnership.
  • Main Responsibilities:
  1. Develop and maintain positive relationships with customers and distributors.
  2. Act as the primary point of contact for customers, handling individual needs and resolving conflicts in a timely manner.
  3. Report on account status and transactions, tracking customer preferences and adapting to changing priorities.
  4. Participate in various events with our Sales team to promote products and generate sales opportunities.
  5. Requirements:
    1. Bachelor's degree with a focus in business or marketing preferred.
    2. Proven work experience as a brand support team member.
    3. Hands-on experience in sales and an ability to deliver excellent customer experience.
    4. Cannabis industry experience preferred.
    5. Proficient in CSR software.
    6. About You:

      The ideal candidate is passionate about the cannabis industry and possesses high-level attention to detail. They should be self-driven and organized, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. An understanding of medical marijuana laws, MED regulations, and DPHE requirements is also essential.

      Salary and Benefits:

      The estimated salary range for this position is $28.50-$41.98 USD per hour, based on Maryland pay scale. This is a non-traditional work schedule that includes evening and weekend work. Extensive travel is required, and physical demands include long periods of sitting, screen use, moderate noise levels, and lifting up to 30 pounds.



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