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Customer Experience Specialist

3 weeks ago

Baltimore, Maryland, United States Hard Rock International Full time
Job Overview

As a Retail Sales Associate at Hard Rock International, you will have the opportunity to work in a dynamic and fast-paced environment, interacting with guests from diverse backgrounds and cultures. This role requires a unique blend of technical skills, creativity, and enthusiasm, making it an exciting career path for those who enjoy working with people and merchandise.

About Us:

Hard Rock International is a global brand with a rich history and a commitment to innovation. We pride ourselves on our world-class customer service, which sets us apart from other companies in the entertainment industry.

Responsibilities:

  • Deliver exceptional customer service, responding to guest inquiries and resolving issues efficiently
  • Develop and maintain strong relationships with guests, building trust and loyalty
  • Maintain a clean and organized store environment, adhering to our visual display standards
  • Process transactions accurately and efficiently, handling cash and other forms of payment
  • Stay up-to-date on new products and services, sharing knowledge with colleagues and guests

Requirements:

  • Must be at least 19 years old
  • High school diploma or equivalent required; some college education preferred
  • Demonstrate excellent communication and interpersonal skills, with a focus on problem-solving and conflict resolution

Physical Demands:

  • Ability to stand for long periods, move around the store, and lift up to 10 pounds
  • Ability to sit for extended periods and use hands to operate equipment

Additional Requirements:

  • Maintain a professional appearance and adhere to our dress code policy
  • Participate in ongoing training and development to enhance skills and knowledge

Estimated Salary: $55,000 - $80,000 per year, depending on location and experience.