Guest Experience Specialist

4 days ago


Baltimore, Maryland, United States Study Hotels Full time

Job Title: Guest Experience Specialist

About the Job

At The Study at Johns Hopkins, we strive to create unforgettable experiences for our guests. As a Guest Services Agent, you will be responsible for delivering exceptional service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Provide top-notch hospitality and customer service, addressing guest concerns and resolving issues promptly.
  • Manage guest check-ins and check-outs, processing payments and assigning rooms in a timely and accurate manner.
  • Maintain room inventory, updating records to ensure seamless operations.
  • Respond to guest inquiries, both in person and by phone, providing hotel information and promoting services to increase revenue.
  • Collaborate with hotel departments to address guest requests and resolve issues.
Requirements
  • High school diploma or equivalent experience in a related field.
  • 1 year of experience in a customer-facing role, preferably in a hotel or resort environment.
  • Excellent communication skills, with proficiency in English required.
  • Basic computer skills, including Microsoft Outlook and Word.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
  • Ability to lift up to 50 pounds and stand for extended periods.
Salary and Benefits

The estimated salary for this position is $40,000 - $50,000 per annum, depending on experience. We offer a competitive benefits package, including medical, dental, vision, and paid time off.



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