Guest Experience Specialist
4 days ago
Job Title: Guest Experience Specialist
About the JobAt The Study at Johns Hopkins, we strive to create unforgettable experiences for our guests. As a Guest Services Agent, you will be responsible for delivering exceptional service, ensuring a smooth and enjoyable stay for our guests.
Key Responsibilities- Provide top-notch hospitality and customer service, addressing guest concerns and resolving issues promptly.
- Manage guest check-ins and check-outs, processing payments and assigning rooms in a timely and accurate manner.
- Maintain room inventory, updating records to ensure seamless operations.
- Respond to guest inquiries, both in person and by phone, providing hotel information and promoting services to increase revenue.
- Collaborate with hotel departments to address guest requests and resolve issues.
- High school diploma or equivalent experience in a related field.
- 1 year of experience in a customer-facing role, preferably in a hotel or resort environment.
- Excellent communication skills, with proficiency in English required.
- Basic computer skills, including Microsoft Outlook and Word.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Ability to lift up to 50 pounds and stand for extended periods.
The estimated salary for this position is $40,000 - $50,000 per annum, depending on experience. We offer a competitive benefits package, including medical, dental, vision, and paid time off.
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