Customer Experience Strategist

4 days ago


Baltimore, Maryland, United States The ACI Group, Inc. Full time
Job Overview

The ACI Group, Inc. is seeking a seasoned Customer Experience Strategist to drive customer-centric initiatives and elevate the overall experience for our clients. As a key member of our team, you will lead the development and execution of strategies that foster strong relationships, deliver exceptional service, and meet business objectives.

With a focus on cloud solutions and government systems, this role requires a unique blend of technical expertise, business acumen, and communication skills. If you have a passion for crafting compelling customer experiences and are well-versed in agile methodologies, we encourage you to apply.

Responsibilities
  • Lead Customer Experience Initiatives: Develop and execute strategies to enhance customer satisfaction, loyalty, and retention.
  • Drive Cultural Change: Foster a customer-centric mindset across the organization, ensuring all teams are aligned and equipped to deliver exceptional service.
  • Analyze Data: Use customer data and analytics to inform program strategies and make data-driven decisions that enhance the customer experience.
  • Collaborate with Teams: Work closely with program teams to ensure seamless alignment and delivery of cohesive CX strategies.

We offer a competitive salary of $110,000 - $140,000 per annum, depending on experience. The successful candidate will also enjoy a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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