Service Desk Specialist III
4 weeks ago
At ISHPI Information Technologies, Inc., we are passionate about delivering innovative business solutions using emerging technologies. As a Service Desk Specialist III, you will be part of a team focused on providing technical assistance and support to our customers.
Responsibilities:- Provide technical assistance and support to end-users via phone, email, or chat.
- Analyze and resolve computer software and hardware problems.
- Act as an escalation path for moderate to highly complex technical issues.
- Provide support for call overflow during peak hours or reduced staff during off-peak hours.
- Accredited Bachelor's degree with six years of progressive experience.
- IAT Level II certification (CompTIA Security+ CE, CCNA-Security, CySA+, GICSP, GSEC, CND, or SSCP).
- Active security clearance and U.S. citizenship.
We are an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.
By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match.
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