Client Support Specialist

1 week ago


Chicago, Illinois, United States Chicago Financial Search, Inc. Full time
Client Support Analyst

We are seeking a seasoned professional with a knack for troubleshooting and resolving trading applications and order routing issues. If you excel in providing top-notch Level 2 support in a fast-paced environment supporting trading systems, we want to hear from you.

As a Client Support Analyst, you will be part of a vibrant and intellectually stimulating environment that offers opportunities for professional growth and career advancement. You will have access to state-of-the-art technology and utilize your SQL, Python, and C# skills to develop and troubleshoot scripts and applications.

Key Responsibilities:

  • Technical Support: Provide expert Level 2 support for order routing and trading applications.
  • Issue Resolution: Diagnose and resolve system issues to ensure seamless client trading operations.
  • Technical Expertise: Utilize your extensive knowledge of equities, options, and futures to support our trading systems.
  • Scripting and Development: Leverage your hands-on experience with SQL, Python, and C# to develop and troubleshoot scripts and applications.
  • Protocol Management: Apply your deep understanding of the FIX protocol to maintain and enhance our trading infrastructure.
  • Collaboration: Work closely with internal teams to enhance system performance and ensure client satisfaction.

Requirements:

  • 2+ years experience with client and trading application support within the trading industry.
  • In-depth knowledge of equities, options, and futures.
  • Hands-on experience with SQL, Python, and C#.
  • Strong understanding and practical application of the FIX protocol.
  • Possess or be able to obtain Financial Industry licenses: SIE, Series 3, Series 7, and Series 63
  • Problem-Solving: Excellent analytical and problem-solving skills with a keen attention to detail.
  • Work Environment: Ability to thrive in a high-pressure, fast-paced trading environment.
  • Bachelor's degree in Computer Science or a related field.
  • This is an onsite position working at our Chicago office.
  • Please note that we will not sponsor applicants for work visas.

No recruiter represented or third party candidate submissions will be accepted. Any unsolicited resumes/candidate profiles submitted will not be considered are not subject to payment of agency fees



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