Customer Service Sales Representative
2 weeks ago
You are applying for a position with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.
The independent store owner is solely responsible for and independently makes all decisions regarding employment-related matters, including hiring, termination, discipline, supervision, staffing, and scheduling.
General Overview:
The Sales Associate will assist customers at the point of sale, support the receiving, stocking, and pricing of merchandise, and help maintain a clean and organized presentation of products throughout the store.
Key Responsibilities:
Essential duties include, but are not limited to:
- Customer Engagement:
Provide a positive representation of Ace Hardware, proactively assist customers in resolving issues, greet customers upon entry and throughout their visit, guide them to the products they seek, and express gratitude as they leave the store. - Professional Interaction:
Maintain a friendly and outgoing demeanor, effectively collaborate with customers and team members, ensure all inquiries are addressed promptly and courteously, and escalate unresolved customer complaints to management. - Product Knowledge:
Possess a strong understanding of product offerings and store layout to assist customers effectively. - Store Operations:
Contribute to a positive, professional, and safe work environment, assist with the receiving and stocking of merchandise, maintain back stock levels, and ensure the sales floor, stock room, and outdoor merchandise area are clean and orderly. - Merchandising:
Support merchandise resets throughout the store, ensure signage is current, and communicate any merchandising or cost control ideas to management. - Professional Conduct:
Participate in store meetings, maintain a professional appearance and demeanor, and adhere to company policies, including the prohibition of cell phone use during shifts.
Requirements:
Education: High School diploma or GED equivalent.
Experience: Previous retail experience is preferred.
Physical Requirements: Ability to stand, walk, and lift items weighing up to 50 lbs.
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