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Customer Service Retail Specialist

2 months ago

Milton, Vermont, United States Ace Hardware Full time
Notice to Applicant about this Employer:

You are applying for a position with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.

The independent store owner is solely responsible for and independently makes all decisions regarding employment-related matters, including hiring, firing, discipline, supervision, staffing, and scheduling.


General Overview

The Retail Specialist will assist customers and process transactions at the point of sale, support in receiving, stocking, and pricing of all products, and help maintain a tidy and organized merchandise display and overall store cleanliness.


Key Responsibilities
Include the following. Other tasks may be assigned.

Customer Engagement:
  • Deliver a positive representation of Ace Hardware.
  • Proactively assist customers in resolving issues.
  • Welcome customers as they enter and navigate the store, guiding them to the products they seek.

Thank customers upon completion of their shopping and as they exit the store.


  • Exhibit a friendly and approachable demeanor; collaborate effectively with both customers and team members.
  • Ensure all inquiries and calls are addressed promptly, courteously, and effectively.
  • Escalate any customer complaints that cannot be resolved to a management team member.
  • Maintain strong product knowledge and familiarity with store layout and product locations.
  • Provide personalized assistance to customers throughout the store, based on the principle of delivering exceptional service every time.

Store Operations
  • Contribute to a positive, professional, and safe work environment.
  • Assist with receiving, checking in, and stocking merchandise throughout the store.
  • Help maintain appropriate back stock levels.
  • Support daily upkeep, organization, and cleanliness of the sales floor, stockroom, and outdoor merchandise area.

  • Ensure a clean and organized sales floor, including promotional displays and featured merchandise.
  • Assist with merchandise resets throughout the store.
  • Provide support to Department Specialists, including price adjustments and special orders.
  • Ensure that signage is current throughout the store.
  • Communicate any Store Support Center issues to the Manager for follow-up.
  • Share any merchandising, cost control, or sales ideas with the Manager.
  • Participate in store meetings.
  • Maintain professionalism in appearance and conduct.
  • Cellphones are not permitted during your shift.
  • Perform all other duties as assigned.
Requirements:

Other Essential Requirements
Education/Training: High School diploma or GED equivalent.

Experience: Previous retail experience is preferred.

Physical Demands: Standing, walking, and lifting (up to 50 lbs) are required.