Department Manager

1 week ago


Albuquerque, New Mexico, United States H&M Group Full time
Job Description

Job Summary:

The Department Manager is a key role within H&M Group, responsible for driving sales and profit growth in their assigned department. This individual will work closely with the store management team to achieve business objectives, while ensuring exceptional customer service and a positive work environment.

Key Responsibilities:

  • Drive sales and profit growth in the department through effective merchandising, visual displays, and customer engagement.
  • Lead and develop a high-performing team, providing coaching, training, and feedback to ensure excellent customer service and sales results.
  • Collaborate with the store management team to achieve business objectives, including sales, profit, and customer satisfaction targets.
  • Ensure compliance with H&M Group policies, procedures, and standards, including health and safety, security, and customer service.
  • Manage inventory, including ordering, receiving, and stocking merchandise, to ensure optimal stock levels and minimize waste.
  • Participate in visual merchandising and store displays to create an engaging and attractive shopping environment.
  • Conduct regular sales and profit analysis to identify trends and opportunities for growth.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Manage and maintain accurate records, including sales data, customer feedback, and employee performance.

Requirements:

  • 1-2+ years of retail experience, preferably in a leadership or management role.
  • Proven track record of driving sales and profit growth, with a strong understanding of retail operations and customer service principles.
  • Excellent communication, leadership, and interpersonal skills, with the ability to motivate and develop a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to interpret sales data and make informed business decisions.
  • Ability to work in a fast-paced environment, with a focus on customer satisfaction and sales results.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive hourly rate, with opportunities for advancement and professional growth.
  • A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) and commuter benefits.
  • A staff discount card, offering exclusive discounts on H&M Group brands and products.
  • Ongoing training and development opportunities, to help you grow and succeed in your career.


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