Help Desk Technician
1 day ago
Job Summary:
ClifyX is seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Imaging, installation, and configuration of Windows OS
- Exchange Online, Office 365 Administration, and Office 365 Pro plus issue resolution
- Skype for Business operational issues, including installation, configuration, and deployment
- SharePoint template creation, site setup, and access-related issues
- OneDrive access and storage issue resolution
- Win 10 automated deployments, ensuring successful deployments and remediation of failed deployments
- Hardware and software requests from dedicated locations
- Intune/Mobile Device Management, including BYOD device enrollment and Android/iOS device management
- Roaming user support, ensuring seamless connectivity within security constraints
- Secure wipe and asset disposal according to agreed processes
- IT Service Management Process understanding
- Basic SCCM activities understanding
- Group policy and Active Directory understanding
- Break-fix support provision
- Asset inventory maintenance, including existing devices and buffer stock
- ServiceNow understanding
Requirements:
- Hands-on experience with Windows OS imaging, installation, and configuration
- Good knowledge of Exchange Online, Office 365 Administration, and Office 365 Pro plus
- Skype for Business operational issue resolution experience
- SharePoint template creation and site setup experience
- OneDrive access and storage issue resolution experience
- Win 10 automated deployment experience
- Intune/Mobile Device Management experience, including BYOD device enrollment
- Android/iOS device management experience
- Roaming user support experience
- Secure wipe and asset disposal experience
- IT Service Management Process understanding
- Basic SCCM activities understanding
- Group policy and Active Directory understanding
- Break-fix support provision experience
- Asset inventory maintenance experience
- ServiceNow understanding
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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