Help Desk Technician

1 day ago


Chelmsford, Massachusetts, United States ClifyX Full time

Job Summary:

ClifyX is seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Imaging, installation, and configuration of Windows OS
  • Exchange Online, Office 365 Administration, and Office 365 Pro plus issue resolution
  • Skype for Business operational issues, including installation, configuration, and deployment
  • SharePoint template creation, site setup, and access-related issues
  • OneDrive access and storage issue resolution
  • Win 10 automated deployments, ensuring successful deployments and remediation of failed deployments
  • Hardware and software requests from dedicated locations
  • Intune/Mobile Device Management, including BYOD device enrollment and Android/iOS device management
  • Roaming user support, ensuring seamless connectivity within security constraints
  • Secure wipe and asset disposal according to agreed processes
  • IT Service Management Process understanding
  • Basic SCCM activities understanding
  • Group policy and Active Directory understanding
  • Break-fix support provision
  • Asset inventory maintenance, including existing devices and buffer stock
  • ServiceNow understanding

Requirements:

  • Hands-on experience with Windows OS imaging, installation, and configuration
  • Good knowledge of Exchange Online, Office 365 Administration, and Office 365 Pro plus
  • Skype for Business operational issue resolution experience
  • SharePoint template creation and site setup experience
  • OneDrive access and storage issue resolution experience
  • Win 10 automated deployment experience
  • Intune/Mobile Device Management experience, including BYOD device enrollment
  • Android/iOS device management experience
  • Roaming user support experience
  • Secure wipe and asset disposal experience
  • IT Service Management Process understanding
  • Basic SCCM activities understanding
  • Group policy and Active Directory understanding
  • Break-fix support provision experience
  • Asset inventory maintenance experience
  • ServiceNow understanding

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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