Mortgage Loan Servicing Software Support Specialist

3 days ago


Addison Texas, United States FICS, Inc. Full time
About the Role

FICS, Inc. is seeking a highly skilled Mortgage Loan Servicing Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring they receive the highest level of service and assistance with our mortgage loan servicing software.

Key Responsibilities
  • Provide high-quality support to customers via phone, email, and in-person interactions
  • Train customers on the use of our mortgage loan servicing software
  • Develop and deliver product webinars to educate customers on software features and functionality
  • Collaborate with the development team to test and quality assure new software releases
  • Communicate effectively with customers to understand their needs and provide solutions
Requirements
  • At least 3-5 years of experience in the residential mortgage loan servicing industry
  • Hands-on experience reporting to investors: Fannie Mae, Freddie Mac, and/or Ginnie Mae
  • Solid understanding of mortgage loan servicing, including escrow administration, ARM analysis, payment processing, investor reporting, and IRS reporting
  • Exceptional verbal and written communication skills
  • Excellent interpersonal and presentation skills
  • Ability to travel across the U.S. when needed
What We Offer
  • Competitive salary based on experience level
  • Health Care Plan (Medical, Dental & Vision)
  • Health Savings Plan
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Wellness Resources - Employee Assistance Program, Onsite Fitness Center & Game Room


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