Medical Office Coordinator
7 days ago
Company Overview
Cambridge Health Alliance (CHA) is a leader in Primary Care, providing high-quality healthcare services to a diverse population across the Boston metropolitan area. With 13 primary care centers and 3 teen health centers, CHA serves over 120,000 patients annually, delivering care through telehealth, home visits, and community partnerships.
About Our Team
As a member of the CHA team, you will be part of a dynamic and compassionate group of professionals who share our commitment to excellence and equity in healthcare. We prioritize competitive salaries, benefits, and professional development opportunities for our employees, recognizing that our workforce is our most valuable asset.
The Role
We are seeking an experienced Medical Office Coordinator to join our team at the Everett Health Center Adult Family department. This is a Per Diem On Call position, requiring flexibility with scheduling and a willingness to work various shifts. As a Medical Office Coordinator, you will play a critical role in ensuring seamless patient care experiences by handling all calls, registering patients, scheduling appointments, verifying insurance eligibility, and maintaining accurate medical records.
Responsibilities
- Handle all incoming calls promptly and professionally, responding to patient inquiries and resolving issues efficiently
- Register new patients and schedule appointments using Epic, ensuring accurate documentation and timely follow-up
- Verify insurance eligibility for patients using PASSPORT, ensuring compliance with billing and reimbursement requirements
- Maintain and update electronic and paper medical records, adhering to HIPAA standards and confidentiality guidelines
- Process co-pays, reconcile daily receipts, and identify errors in billing, working closely with finance teams to resolve discrepancies
- Support direct patient care providers with correspondence, including emails, phone calls, and written communications
- Participate in planned care teams, attending meetings and collaborating with multidisciplinary teams to ensure comprehensive patient care
Requirements
To be considered for this role, you must have:
- A High School Diploma or GED
- At least one year of experience working in an outpatient medical setting, preferably with a Planned Care Team
- Bilingual skills in Spanish, Portuguese, or Haitian Creole are highly valued
- Excellent customer service skills and attention to detail
Compensation and Benefits
This position offers a competitive salary range of $18.00-$22.00 per hour, depending on experience. Additionally, we provide a comprehensive benefits package, including health, dental, and vision insurance, retirement savings plans, and paid time off.
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