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Content Strategy Specialist

2 months ago

Dallas, Texas, United States Onward Search Full time

Onward Search is a specialized staffing and talent solutions firm dedicated to connecting professionals with premier opportunities at leading organizations. We are seeking a Content Strategy Specialist for a top-tier financial services organization. The company culture emphasizes professional growth, fostering an environment where employees can thrive, and promoting open communication to ensure all voices are acknowledged.

In this role, you will be part of the Content team, responsible for designing and implementing content strategies that adhere to industry standards while meeting project requirements, including business goals, user needs, compliance regulations, and timelines. This position is a 6-month contract with potential for extension and may lead to a permanent role. The position offers a hybrid work model, requiring on-site presence three days a week.

Key Responsibilities:

  • Craft and implement content strategies that align with industry standards and fulfill project requirements, including business objectives, user needs, compliance standards, and deadlines.
  • Establish and uphold quality benchmarks within the Design team through effective creative direction and feedback.
  • Manage the structural design of platform and product experiences, including navigation, labeling, and user flow. Develop metadata to enhance search and browsing capabilities, integrating with broader navigation and data metrics.
  • Deliver content components, such as user interface language and product education, across the CRM platform.
  • Utilize and contribute to various data sources, including research findings and analytics, to identify and address user challenges and assess impact.
  • Engage with and actively contribute to content systems, including standards, voice and tone guidelines, messaging frameworks, and accessibility resources.
  • Present work and articulate content decisions to senior design leadership.
  • Ensure compliance with content governance and approval processes.
  • Collaborate with the company-wide content design team to enhance user experience and maintain consistency across channels and experiences.

Qualifications:

  • 5+ years of relevant experience.
  • Proficient in managing customer-facing content, UX, and UI through ticketing systems.
  • Handle content modifications such as disclaimers and design file updates primarily through ticket management.
  • Create new content and revise existing content.
  • Define content logic, advocate for decisions to stakeholders, and contribute strategically to new features and content design.
  • Approximately 60% of the role will be tactical, focused on ticket management, while 40% will be strategic, involving project planning and collaboration with partners to realize ideas.
  • The candidate must proactively communicate with project teams to align deliverables with project timelines.

Benefits:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401k Program
  • Commuter Benefit
  • eLearning
  • Education Reimbursement
  • Ongoing Training & Development
  • *Eligibility for benefits requires working over 30 hours per week and a minimum assignment length of 10 weeks.

To learn more about this Content Strategy Specialist opportunity, please apply. Our recruitment team will guide you through the interview process and advocate on your behalf.