Senior Account Management Leader

6 days ago


Atlanta, Georgia, United States cove Full time
Job Title: Senior Manager of Account Management

About the Role:

Cove is seeking a highly skilled Senior Manager of Account Management to lead our Account Management team and drive the success of our client relationships. As a key member of our team, you will be responsible for overseeing the growth and retention of our client base, with a focus on Gross Revenue Retention (GRR) and client satisfaction.

Key Responsibilities:

  • Lead and develop a high-performing team of account managers to achieve revenue retention goals and ensure client satisfaction.
  • Develop and implement strategies to transition clients from legacy products to new services with minimal churn.
  • Work closely with the sales team to ensure a seamless client experience from onboarding to retention and growth.
  • Collaborate with the services team to ensure a smooth and positive delivery of projects.

Client Relationship Management:

  • Build and maintain strong relationships with key clients, ensuring high levels of services utilization and satisfaction.
  • Proactively identify opportunities for account growth and cross-sell or upsell relevant services.
  • Address client concerns and escalate issues when necessary, ensuring a quick resolution and a positive outcome.

Revenue Retention & Growth:

  • Own and drive Gross Revenue Retention (GRR) for business accounts, ensuring that retention goals are consistently met.
  • Analyze and report on account performance, identifying trends, risks, and opportunities for improvement.

Operational Excellence:

  • Oversee the timely and successful delivery of our services to clients, ensuring that all contractual obligations are met.
  • Develop and refine processes to ensure efficiency and scalability within the account management function.
  • Work with cross-functional teams to improve the service offering based on client feedback and usage patterns.

Team Leadership:

  • Foster a culture of accountability, performance, and client-centricity within the Account Management team.
  • Provide regular coaching, feedback, and performance evaluations to ensure team members meet individual and team goals.
  • Collaborate with HR on talent acquisition, development, and retention strategies for the Account Management team.

Requirements:

  • Minimum of 4-8 years of experience in account management, sales, or a related field, with at least 3 years in a leadership role.
  • Proven track record of managing high-performing account management teams in a B2B or SaaS environment.

What We Offer:

  • 100% Employer Paid Health insurance
  • Vision and Dental benefits
  • Employer-paid public transit pass and biking stipend
  • Competitive Pay
  • Work-Life Balance
  • Onsite Gym membership
  • Hybrid Work
  • Unlimited Paid time off and holidays
  • Snacks, beer, team events

Cove is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.



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