Customer Service Representative
4 weeks ago
Overview:
As a Customer Service Representative at Community Choice Financial Family of Brands, you will play a vital role in delivering exceptional customer experiences. Our customers rely on us for quick and reliable financial solutions, and your attention to detail, communication skills, and ability to work in a fast-paced environment will enable you to make a real impact.
Responsibilities:
- Forge strong relationships with customers to drive repeat business and customer loyalty.
- Review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and customer payments.
- Offer personalized financial services that meet the unique needs of each customer.
- Enter and maintain customer information with precision and integrity into our Point-of-Sale (POS) system.
- Build new business by completing inbound and outbound call campaigns daily.
- Assist in customer account management and collections by accepting payments and monitoring customer appointments.
- Maintain a clean and secure store environment, adhering to our high standards of cleanliness and security.
- Uphold compliance with Company policies and procedures, as well as all relevant local, state, and federal laws and regulations.
- Engage in ongoing training and stay up-to-date on our evolving products and processes.
- Work efficiently in a dynamic and fast-paced environment, effectively navigating multiple tasks to meet individual and team performance standards.
Qualifications:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Professional demeanor with customers and peers.
- Meticulous attention to detail and ability to accurately enter data.
- Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
- Must be at least 18 years of age.
- Background check required (subject to applicable law).
- Ability to meet the physical demands of the position, which include standing for up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls.
What We Offer:
- A comprehensive new hire training program.
- Access to a robust learning management system, featuring e-learning modules and training programs to enhance your professional and personal development.
- Performance-based career advancement opportunities.
- Multiple coverage choices for medical insurance, including free telemedicine and medical spending account (HSA/FSA) options.
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-sponsored Life and AD&D Insurance.
- Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and pet insurance.
- Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).
- A diverse and inclusive work environment.
- A relaxed, business casual dress code that includes jeans and sneakers.
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