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Security Team Representative

2 months ago

Newport, Kentucky, United States DEFENDERS Full time
Defender Overview:

At Defenders, we've been helping protect lives since 1874. As the leading smart home security provider in the U.S., we safeguard and connect families, businesses, and larger commercial customers every day. Our continuous innovation, cutting-edge technology, and strategic partnerships deliver top-notch products and services that help shield life and valuables, whether at home, work, or on-the-go. And as times evolve, so do we. Above all, our mission is clear: we defend lives for a living.

Job Summary: Security Sales Representatives are responsible for handling inbound phone calls from prospective clients looking to cancel a previous appointment or installation date. The employee must engage with interested Security and Smart Home customers to determine their original needs and offer solutions to resolve any issues or concerns. Using consultative sales skills, they must explain product benefits and features, overcome objections, and close the sale.

  • Maintain an expert-level understanding of all Defender products and how they function, as well as any sales offers and promotions.
  • Provide a resolution and close installation for prospects using active problem-solving and de-escalation skills.
  • Process data changes and updates to prospective accounts accurately and thoroughly.
  • Execute and follow through on promises made to customers.
  • Meet or exceed minimum monthly goals for the role. Goals are subject to change at any time.
  • Perform other duties as assigned.

Required Skills:
  • Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; to write straightforward explanations, routine correspondence; to ask effective questions and present information clearly and concisely.
  • Demonstrate empathy and understanding to prospect's issue or question; to handle sensitive and emotionally escalated calls and situations that require empathetic responses.
  • Consultative sales skills required to assist in explaining product benefits and features, overcoming objections, and closing sales.
  • Reasoning Ability: to apply common sense understanding to detailed written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
  • Ability to gain in-depth knowledge of the client's processes, products, and services during new hire and ongoing training.
  • Computer skills with ability to listen and respond while keying into automated system. Ability to learn to navigate client-specific screens in a Windows environment as required.

Compensation and Benefits: The estimated annual salary for this role is $45,120, based on a $11 per hour wage plus commission, considering typical experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year, increasing after the first year. We also offer six paid holidays. Defenders is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team representing various backgrounds, perspectives, and skills.