Technical Support Specialist
1 week ago
Overview of the Role
At Hard Rock Digital, we are at the forefront of innovation in the online gaming industry. Our dedicated team in Austin is committed to enhancing user experiences in the rapidly evolving world of sports betting and iGaming. We are seeking a detail-oriented IT Support Technician who is passionate about technology and customer service.
Key Responsibilities
- Deliver first-line technical support to users through various channels, addressing issues related to hardware, software, and network connectivity.
- Diagnose and resolve technical challenges associated with operating systems and applications.
- Conduct routine maintenance and updates on IT systems to ensure optimal performance.
- Set up and manage user accounts, permissions, and access controls across different platforms.
- Maintain comprehensive records of support requests and solutions, while creating and updating technical documentation.
- Install, configure, and troubleshoot hardware components as needed.
- Assist in network management tasks, including performance monitoring and troubleshooting.
- Provide training and guidance to end-users on software applications and IT best practices.
Qualifications
- Bachelor's degree in Computer Science or a related field, or equivalent experience.
- A minimum of 2 years in IT support or a comparable role, with a strong grasp of Windows and macOS environments.
- Proficient in diagnosing hardware and software issues, with familiarity in common IT tools.
- Excellent analytical and problem-solving capabilities, with a knack for critical thinking.
- Strong communication skills, able to convey technical information to non-technical users effectively.
- Demonstrated commitment to high-quality customer service and teamwork.
- Experience with tools such as Jira, Slack, Office 365, Okta, and Entra.
- Understanding of system security principles and best practices.
What We Offer
We provide our employees with more than just competitive salaries. Our benefits include:
- Attractive compensation and benefits package
- Flexible vacation policy
- Options for remote work or flexible hours
- A dynamic startup culture supported by a reputable global brand
- The chance to develop products enjoyed by millions, as part of a dedicated team
Our Commitment
At Hard Rock Digital, we value every interaction with our customers and empower our staff to enhance their experiences. We strive to create a diverse and inclusive workplace where everyone can be their authentic selves and contribute their unique talents.
-
Technical Support Specialist
7 days ago
New York, New York, United States Sunrise Systems Full timeJob Summary:Sunrise Systems is seeking a highly skilled Technical Support Specialist to oversee the delivery of quality technical support to internal and external customers. As a key member of our team, you will be responsible for providing technical support to users, researching and answering questions, troubleshooting problems, and maintaining workstation...
-
Technical Support Specialist
1 week ago
New York, New York, United States Software Guidance and Assistance, Inc. Full timeTechnical Support SpecialistBecome a vital member of our team at Software Guidance & Assistance, Inc. as a Technical Support Specialist. In this role, you will deliver comprehensive technical assistance to end users, ensuring a seamless experience through various support channels including phone, remote desktop, and in-person visits. Your responsibilities...
-
Technical Support Specialist
2 weeks ago
New York, New York, United States Jobot Full timeJoin Our Team as a Technical Support SpecialistAbout Us:At Jobot, we pride ourselves on our commitment to our employees and clients. Our core values focus on creating a supportive environment that fosters growth and excellence. We are a well-respected firm known for our dedication to providing outstanding service and maintaining a strong reputation in the...
-
Technical Support Specialist
1 week ago
New York, New York, United States INA Solution Full timePosition: Technical Support Specialist - IntuneCompany: INA SolutionContract Type: Long-TermOverview:The Technical Support Specialist will play a crucial role in the management and deployment of desktop and laptop configurations utilizing advanced tools such as Microsoft Deployment Toolkit, Intune, and Azure Active Directory.Key Responsibilities:Lead the...
-
Technical Support Specialist
13 hours ago
New York, New York, United States Axiom Technologies Full timeAxiom Technologies is a leading provider of global IT services, supporting medium to large-scale enterprises. Our company is dedicated to delivering exceptional technical support to our clients.VIP 2nd Line IT Technical Support Engineer is a critical role within our organization, requiring an individual with extensive experience in providing technical...
-
Technical Support Specialist
1 week ago
New York, New York, United States United Software Group Inc Full timePosition: Technical Support SpecialistOverview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, complemented by a minimum of 4 years of relevant experience in IT...
-
Technical Support Specialist
1 week ago
New York, New York, United States United Software Group Inc Full timePosition: Technical Support SpecialistOverview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of relevant experience in IT...
-
Technical Support Specialist
1 week ago
New York, New York, United States United Software Group Inc Full timeTechnical Support SpecialistPosition Overview:United Software Group Inc is seeking a skilled Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of relevant experience in IT support....
-
Technical Support Specialist
1 week ago
New York, New York, United States United Software Group Inc Full timeTechnical Support SpecialistPosition Overview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of experience in IT support roles....
-
Technical Support Specialist
2 weeks ago
New York, New York, United States City of New York Full timePosition OverviewThe City of New York is seeking qualified candidates for the role of Technical Support Specialist within the Department of Social Services (DSS). This position is essential for ensuring the smooth operation of IT services across various administrative units.About the DepartmentThe DSS encompasses the New York City Human Resources...
-
Technical Support Specialist
2 weeks ago
New York, New York, United States IT Search Corp Full timePosition Overview: We are seeking a dedicated Technical Support Specialist to join our team at a leading financial services organization.Key Responsibilities:Provide on-site technical assistance to staff.Troubleshoot and resolve hardware and software issues efficiently.Support various applications including Microsoft 365, Azure, and Adobe products.Assist in...
-
Technical Support Specialist
2 weeks ago
New York, New York, United States Jesica Full timeJob Title: Technical Support Specialist at JesicaAbout Us:Jesica is a recruitment agency utilizing cutting-edge AI technology to match candidates with ideal career opportunities on behalf of our clients who are actively searching for outstanding talent. We encourage individuals who are exploring new roles or are simply curious about their options to complete...
-
Technical Support Specialist
5 days ago
New York, New York, United States Everest Consultants, Inc. Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Everest Consultants, Inc. as a Help Desk Analyst. In this role, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Key ResponsibilitiesProvide technical assistance and support for incoming queries...
-
Technical Support Specialist
1 week ago
New York, New York, United States Velocity Search Group Full timePosition OverviewVelocity Search Group is seeking a dedicated Technical Support Specialist to join our dynamic team. This role is essential in providing exceptional support to our Global Technology Services department, ensuring a seamless experience for our users.Key ResponsibilitiesEngage daily with customers, including senior management, to address their...
-
Technical Support Specialist
2 weeks ago
New York, New York, United States (ISS) Information Systems Staffing Full timeJob OverviewWe are seeking a Technical Support Specialist to join our dynamic team. This role involves providing exceptional support to end-users in a remote setting.Key Responsibilities:Handle incoming support requests from users seeking assistance.Manage support tickets through our ticketing system, ensuring timely updates and resolutions.Provide...
-
Technical Support Specialist
1 week ago
New York, New York, United States Rockefeller University Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Computer Support Specialist to join our team at the Rockefeller University. As a key member of our Service Desk team, you will be responsible for providing exceptional technical support to our campus community.Key ResponsibilitiesStaff the IT help desk in-person, phone, and remotely using...
-
Technical Support Specialist
2 weeks ago
New York, New York, United States Velocity Search Group Full timeOverview:Velocity Search Group is seeking a dedicated Technical Support Specialist to join our dynamic team. This role is essential in providing exceptional support to our clients, ensuring a seamless experience with their technology needs.Position Summary:This position involves serving as a primary contact for our Global Technology Services division,...
-
Technical Support Specialist
1 week ago
New York, New York, United States Impact Business Technology Full timeJob OverviewWe are looking for a Technical Support Specialist - Level I to provide exceptional assistance to our clients. Your primary responsibility will be to address and resolve computer-related challenges through various support channels.Key Responsibilities:Conduct routine and preventive maintenance for clients, including patch management, antivirus...
-
Technical Support Specialist
5 days ago
New York, New York, United States MTA, Inc. Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at MTA, Inc. as a Desktop Support Technician. As an IT Support Analyst, you will be responsible for providing technical support to clients utilizing MTA computer hardware, software, and technology services within an integrated network environment.Key...
-
Technical Support Specialist
1 week ago
New York, New York, United States ASRC Federal Full timeJob Overview ASRC Federal Technical Services is in search of a Junior Technical Support Specialist to become a part of our dedicated team that provides assistance to the Federal Aviation Administration. This role is integral to our Radar Team and focuses on delivering hardware support. Key Responsibilities: Offer expertise in Radar technologies and...