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Team Leader ED Patient Registration Representative

2 months ago

Raleigh, North Carolina, United States WakeMed Full time

About WakeMed

Serving the community with excellence since 1961, WakeMed Health & Hospitals is a leading provider of healthcare services in Wake County. Our mission is to improve the health and well-being of our community by delivering outstanding and compassionate care. For more information, visit our website.

Position Overview

The Team Leader ED Patient Registration Representative will play a vital role in interacting with patients and families, ensuring a seamless registration process. This individual will accurately perform administrative duties required for patient registration, possess a deep understanding of insurance and associated standard work processes, and serve as a mentor for registration representative peers, assisting with training new employees.

Key Responsibilities

  • Provide exceptional customer service to patients presenting to the emergency department with medical emergencies, including cardiac complaints, stroke symptoms, traumas, and other emergencies.
  • Initiate registration at the welcome desk in the lobby and complete registration in the patient's room after the patient has seen a care provider.
  • Work closely with clinical staff to help patients receive care as efficiently as possible.

Requirements

  • 2 Years of experience in healthcare registration required.
  • High School Diploma or Equivalent required.
  • Not applicable for licensure/certification requirements.

Work Schedule

  • Monday-Friday, 8:00am-4:30pm.
  • Weekend requirements: as needed.
  • Call requirements: as needed.