Customer Service Representative

4 weeks ago


Altoona, Pennsylvania, United States Ward Trucking Full time
Job Title: Customer Service Representative

Job Summary:
The Customer Service Representative is responsible for providing exceptional customer service to Ward Trucking customers. This role requires strong communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Answer customer calls and respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Provide accurate and timely information to customers regarding their accounts and services.
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Meet or exceed customer service standards and metrics.

Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Basic computer skills and proficiency in Microsoft Office.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

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