Customer Service Representative
4 weeks ago
Job Summary:
The Customer Service Representative is responsible for providing exceptional customer service to Ward Trucking customers. This role requires strong communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Answer customer calls and respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints and issues in a fair and efficient manner.
- Provide accurate and timely information to customers regarding their accounts and services.
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
- Meet or exceed customer service standards and metrics.
Requirements:
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and adapt to changing priorities.
- Basic computer skills and proficiency in Microsoft Office.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
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