Customer Service Representative

6 days ago


Altoona, Pennsylvania, United States Global Tel Link Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Global Tel Link. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Responsibilities:
  • Handle a high volume of incoming calls, emails, and chats to provide timely and effective support to customers.
  • Analyze and resolve customer issues, escalating as necessary to ensure customer satisfaction.
  • Utilize strong communication and problem-solving skills to provide solutions to customers' challenges.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed performance metrics, including call resolution rates, customer satisfaction scores, and first-call resolution rates.
Requirements:
  • High school diploma or equivalent required.
  • Excellent verbal and written communication skills.
  • Strong customer service focus with a commitment to customer satisfaction.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficient in Microsoft Windows OS and Microsoft Suite.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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