Customer Service Representative
1 day ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities:- Greet and Assist Members: Greet members, prospective members, and guests in a friendly and welcoming manner, providing exceptional customer service.
- Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Account Management: Facilitate needed updates to member's accounts, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background: Customer service background preferred.
- Basic Computer Proficiency: Basic computer proficiency required.
- Passion for Fitness: A passion for fitness and health is essential.
- Upbeat Attitude: An upbeat and positive attitude is required.
- Punctuality and Reliability: Punctuality and reliability are must-haves.
- Exceptional Customer Service Skills: Exceptional customer service skills are necessary, with the ability to interact in a positive and professional way with members and co-workers.
- Strong Listening Skills: Strong listening skills with the ability to empathize and problem solve are required.
- Diplomacy: Diplomacy in all interactions, using appropriate behavior and language, is essential.
- Education: A High School diploma or GED equivalent is required.
- Age Requirement: Must be 17 years of age or older.
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