Customer Service Representative

1 day ago


Altoona, Pennsylvania, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:
  • Greet and Assist Members: Greet members, prospective members, and guests in a friendly and welcoming manner, providing exceptional customer service.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member's accounts, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements:
  • Customer Service Background: Customer service background preferred.
  • Basic Computer Proficiency: Basic computer proficiency required.
  • Passion for Fitness: A passion for fitness and health is essential.
  • Upbeat Attitude: An upbeat and positive attitude is required.
  • Punctuality and Reliability: Punctuality and reliability are must-haves.
  • Exceptional Customer Service Skills: Exceptional customer service skills are necessary, with the ability to interact in a positive and professional way with members and co-workers.
  • Strong Listening Skills: Strong listening skills with the ability to empathize and problem solve are required.
  • Diplomacy: Diplomacy in all interactions, using appropriate behavior and language, is essential.
  • Education: A High School diploma or GED equivalent is required.
  • Age Requirement: Must be 17 years of age or older.


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