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Customer Service Representative

2 months ago

Altoona, Pennsylvania, United States IONOS Inc Full time

Job Summary:

The Customer Service Representative at IONOS Inc. is responsible for providing exceptional support to customers using our drag-and-drop website builders. This role involves resolving customer issues, troubleshooting technical and billing concerns, and educating customers about our products and processes.

Key Responsibilities:

  • Resolve customer issues via phone, email, and chat
  • Troubleshoot a wide range of technical and billing concerns
  • Educate customers about our products and processes
  • Recommend and sell the right products and services based on customer needs
  • Effectively manage workload to meet departmental goals

Requirements:

  • Technical support and customer service experience
  • Strong written and spoken communication skills
  • Ability to adapt to changing products and processes
  • Ability to process and document customer interactions efficiently
  • Ability to project a positive and helpful attitude to customers and colleagues

About IONOS Inc.:

IONOS Inc. is a global leader in web hosting and online solutions. We offer a comprehensive range of products and services, including domain registration, web hosting, site creation, and technical support. Our mission is to provide our customers with the tools and expertise they need to succeed online.