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Customer Service Representative

2 months ago

Altoona, Pennsylvania, United States Global Tel Link Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Global Tel Link. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Provide direct support to customers via phone, email, and chat
  • Resolve customer issues in a timely and professional manner
  • Utilize computer knowledge and customer service skills to provide solutions to customer challenges
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets
Requirements:
  • High School Diploma or equivalent required
  • Excellent verbal and written communication skills
  • Strong customer service focus with a commitment to customer satisfaction
  • Ability to work in a fast-paced environment
  • Ability to work independently and in a team environment
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.