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Event Services Director

2 months ago

Miami Beach, Florida, United States Oak View Group Full time
About the Role

We are seeking a highly skilled and experienced Senior Event Manager to join our team at Oak View Group. As a key member of our Event Services team, you will be responsible for managing the planning and execution of events at the Miami Beach Convention Center.

Key Responsibilities
  • Event Planning and Execution: Oversee the planning and execution of events, including citywide events, and assist the Director of Event Services with oversight of the Event Managers.
  • Team Management: Supervise the Event Managers in the Event Services Department, including interviewing, hiring, training, and evaluating their performance.
  • Client Relations: Act as the central point of contact for clients and service contractors, and cultivate and develop relationships with department heads, City of Miami Beach, customers, clients, vendors, and other service providers.
  • Event Operations: Manage all day-to-day work assignments for event managers, including event estimates, event floor plan review, and safety/emergency procedures.
  • Reporting and Analysis: Compile and input event data into the venue event management program (Momentus) to assemble event resumes for distribution to the MBCC team members.
  • Quality Control: Ensure that all clients and contractors are familiar with building policies, procedures, rules, and regulations, and that they are properly and appropriately enforced.
  • Customer Service: Deliver high-quality customer service to clients and stakeholders.
Requirements
  • Education: Bachelor's degree from a four-year college or university in Event Management, Hospitality, or a related industry.
  • Experience: Minimum five years of event management experience or related public relations, marketing, etc.
  • Skills and Abilities: Strong interpersonal, organizational, and customer service skills, excellent oral, written, and presentation skills, and the ability to maintain professional and technical knowledge.
  • Computer Skills: Demonstrated proficiency with Microsoft Office Suite and knowledge of Momentus Technologies (formerly known as Ungerboeck), AutoCAD, Vector Works, and/or a related event management and design software program.
  • Certifications: Certified Meeting Professional Certification (CMP) required.
Working Conditions

The work schedule of this position typically involves a 5-day work week, Monday through Friday, with the ability to work long and irregular hours, including evenings, weekends, and holidays. Some travel may be required.