Avaya Voice Network Architect

1 week ago


Washington, Washington, D.C., United States Bella Information Systems, LLC Full time

Bella Information Systems, LLC seeks a highly skilled Avaya Voice Network Architect to join our technology-based program supporting a key government customer. This program will deliver engineering services for Network Engineering.

Job Description

This position is responsible for designing and implementing call routing solutions, managing and maintaining voice networks and systems, recommending solutions, improvements, strategy, and architecture for voice networks and systems.

  • Provide support to internal teams and clients on voice network and applications.
  • Work with clients and internal teams to design and implement call routing solutions.
  • Manage and maintain voice network and systems.
  • Recommend solutions, improvements, strategy, and architecture for voice network and systems.

The ideal candidate will have 5+ years of experience with call center technology, voice systems, and voice networks with emphasis in VoIP systems with both h323 and SIP. Experience with Avaya Communication Manager, versions 7/8, is preferable.

Key Responsibilities:

  • Configure SIP trunks (routing via AAR/ARS).
  • Implement and troubleshoot enterprise Voice-related solutions/incidents/system outages.
  • Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services.
  • Responds to escalated incidents and service requests from Delivery/Operations Teams.
  • Coordinates planned maintenance activities, coordinates/facilitates planned/unplanned service outages, and ongoing project-related support activities.

We estimate the salary for this position to be around $100,000 - $120,000 per year, based on industry standards and the location in the DMV Area (DC, Maryland or Virginia). US Citizen only.

Required Skills and Qualifications:

  • Avaya certifications preferred: ACA or ACIS or ACSS or ACS or ACE or ACSA.
  • 5+ years of experience with call center technology, voice systems, and voice networks with emphasis in VoIP systems with both h323 and SIP.
  • Experience with Avaya Communication Manager, versions 7/8, is preferable.
  • Proven ability to successfully manage multiple projects and work across all levels in the organization.
  • Demonstrated ability to collaborate with project teams and managers as a service provider.


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