Front Desk Representative

2 weeks ago


Poplar Bluff, Missouri, United States Midas Hospitality Full time
Job Summary

Midas Hospitality is seeking a skilled Front Desk Agent to provide exceptional customer service and ensure a seamless guest experience at our Holiday Inn hotel in Poplar Bluff, MO.

Key Responsibilities:
  • Guest Registration: Greet, register, and assign rooms to guests, issuing room keys and providing directions as needed.
  • Communication: Respond to telephone inquiries regarding reservations, hotel information, and guest concerns in a professional and courteous manner.
  • Record Keeping: Maintain accurate records of room availability and guests' accounts, ensuring seamless check-in and check-out processes.
  • Financial Transactions: Compute bills, collect payments, and make change for guests, ensuring accurate financial transactions.
  • Reservations: Make, confirm, and cancel reservations in a timely and efficient manner.
Requirements:
  • Previous Experience: Previous experience as a Front Desk Agent or in a customer service industry is preferred.
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to provide exceptional customer service in a fast-paced environment.
About Midas Hospitality:

Midas Hospitality is a people-first organization that prioritizes the growth and development of our associates. We offer a range of benefits, including growth and development tools, robust PTO policies, medical/dental/vision coverage, 401k matching, and an employee assistance program. We are proud to be a drug-free workplace and equal opportunity employer.



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