Front Desk Representative

6 days ago


Ocean BluffBrant Rock, Massachusetts, United States The Inn at Scituate Harbor Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at The Inn at Scituate Harbor. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in/check-out experience.

Key Responsibilities
  • Operate the hotel's front desk systems for telephone, reservations, and check-in/check-out in accordance with Company standards.
  • Provide accurate and timely information to guests regarding hotel services, amenities, and local attractions.
  • Process guest payments and handle any discrepancies or issues in a professional and courteous manner.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a front desk or customer service role preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask with ease.


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