Branch Manager

5 days ago


Palo Alto, California, United States AAA Northern California, Nevada & Utah Full time

About AAA Northern California, Nevada & Utah

At AAA Northern California, Nevada & Utah, our branches are the heart of our organization, where we deliver exceptional service to our Members and Team Members. We're committed to creating a culture of performance excellence with heart, where every Team Member feels valued and empowered to make a difference.

Job Summary

We're seeking a highly skilled and experienced Branch Manager to lead our Member Experience Branch. As a Branch Manager, you will be responsible for supervising all operational and sales functions of the branch, driving results to meet all branch objectives, and championing individual Team Member engagement and development.

Key Responsibilities

  • Leadership and Team Development
    • Recruit, train, onboard, and develop branch Team Members
    • Set individual goals, provide performance feedback, and evaluate Team Member performance
    • Ensure each Team Member has an individual development plan and provides mentorship to support their growth objectives
  • Operational Excellence
    • Ensure compliance with AAA policies, procedures, standards, and regulations
    • Manage branch resources and expense budget compliance
  • Business Growth and Development
    • Develop and execute a business plan to drive branch growth
    • Analyze branch reports and internal performance statistics to forecast results
    • Champion community impact by developing relationships within the community and leading branch participation
  • Member Experience and Engagement
    • Champion individual Team Member engagement and development
    • Drive results to meet all branch objectives

Requirements

  • Bachelor's Degree in a related field
  • Valid Driver's License
  • P&C License (Preferred)
  • Insurance industry knowledge helpful but not required
  • 2-3 years of management experience

What We Offer

  • Competitive pay and benefits package
  • Opportunity to participate in AAA's discretionary annual incentive plan
  • 401k matching program
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program


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